We believe that you should be able to book with a tour operator and then relax. There are some things that are just fundamental and you will assume that every operator has got it covered, but for your own peace of mind, there are things you should check before booking.
Is my money protected?
In accordance with Package Travel, Package Holidays and Package Tours Regulations 1992, the money you pay in advance should be protected, either by it being held in a trust account, or insured, or bonded. This is a legal requirement when your company operates in the UK / EU. If you book directly with companies that are outside this region, you do not get this protection.
Globebusters Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Globebusters Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Globebusters Ltd. This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.
In the unlikely event of Insolvency you must Inform Claims Settlement Agencies immediately on +44 (0) 1702 427 239 or at submitclaim.co.uk/TDC15. You can also write to them by email firstname.lastname@example.org or by post at 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for travel insurance or any claim relating to air flights. Please ensure the company you have booked your air flights with has the appropriate CAA / ATOL Bonds in place.
Is the tour operator insured?
Another thing you would just assume. It’s not daft to ask the question. GlobeBusters is insured through Royal & Sun Alliance Insurance and we have £10 million public liability cover in place.
Has the operator been there before? Has the guide ridden there before?
You would think it is inconceivable that you are going on a tour where the answer to either of these questions is “no”. Of course, we all operate tours on routes for the first time – that’s great, interesting, pioneering, but you’d assume that the proper “on the road” research has been done before you go. Don’t make that assumption. Ask the questions! (There is the obvious exception – where an operator describes the tour as “scouting” or “recce”). As a clue, why not look carefully at the pictures on a website. If you don’t find many group shots or the pictures are all of generic scenery, then this can be a warning sign!
Before you book a motorcycle tour, be curious about it. Check the daily itinerary. Check the daily mileages and rest days. Check the standard of accommodation you are getting. Check the style of the tour – it’s your touring experience, so take the time to ask the right questions.